Terms & Conditions

Eligibility and accounts

You must be legally capable of entering a binding agreement and provide accurate account information. You are responsible for activity performed through your account and for protecting login credentials and verification codes.

Marketplace role

PartySathi provides a technology-enabled marketplace and operational support connecting customers with independent event professionals. Unless expressly stated, PartySathi is not the direct employer of staff partners and is not an event management agency.

Bookings

• Customers must provide correct event date, time, location, access instructions, guest count and service requirements.
• A request is not fully confirmed until the app displays the applicable confirmed or staff-assigned status.
• Availability may change because professionals independently accept opportunities and operational conditions may affect fulfilment.
• Material booking changes may require repricing, reassignment or cancellation.

Pricing and payments

The app displays applicable service charges, platform or convenience charges, taxes, discounts and the total payable before payment. Payments may be processed through Razorpay or another approved provider.

You authorize the selected provider to process payment information under its own terms. Failed, reversed, duplicate or suspicious transactions may be reviewed before a booking proceeds.

Customer responsibilities

• Provide a lawful and reasonably safe workplace.
• Treat professionals respectfully and do not request illegal, unsafe or undisclosed work.
• Provide required access, equipment or venue permissions identified in the booking.
• Do not bypass PartySathi to avoid platform charges for a booking introduced through the service.
• Report service issues promptly with accurate information and available evidence.

Chats, reviews and content

Chats and attachments must relate to bookings or support and must not contain harassment, unlawful content, malware or sensitive payment credentials.

Reviews must reflect genuine experiences. PartySathi may moderate fraudulent, abusive, irrelevant or privacy-violating content.

Cancellations, refunds and disputes

Cancellation eligibility, charges and refund amounts depend on booking status, notice period, work already performed, provider costs and applicable law. The Refund & Cancellation Policy forms part of these terms.

Contact support promptly for disputes. PartySathi may review booking records, chats, attendance, payment status and submitted evidence.

Suspension, liability and governing law

PartySathi may restrict accounts or bookings for fraud, abuse, unsafe conduct, policy violations or legal requirements.

To the maximum extent permitted by law, PartySathi is not liable for indirect or consequential loss. Nothing excludes rights or liability that cannot legally be excluded.

These terms are governed by the laws of India. Courts with jurisdiction over PartySathi’s registered place of business will have jurisdiction, subject to applicable consumer law.