PartySathi customer journey

How PartySathi works.

Explore services on the website, then use the PartySathi customer app to create, pay for and manage an individual event-staffing booking.

Last updated: 29 July 2026

Explore on the website

The PartySathi website explains available professional roles, supported event types, service cities, policies and planning guidance. It does not provide prices, checkout or individual booking access.

When you are ready to create an individual requirement, continue in the PartySathi customer app. Availability and categories depend on the selected location, date, time and event details.

Create a requirement in the app

Choose the relevant service categories and enter the event location, schedule, quantities and instructions requested by the app. A complete brief helps eligible professionals understand the work before accepting.

Review the role scope, reporting time, venue access, dress expectations and any important boundaries. Material changes after confirmation may affect availability, assignments or price.

Review availability and professional information

PartySathi uses the booking details to support discovery and assignment of eligible professionals. Matching depends on service area, role, availability, profile status, schedule and other operating checks.

Where shown, review relevant profile and verification information. Verification can reduce risk, but it does not guarantee availability, suitability for every task or that no incident can occur.

Confirm and pay through the app

Review the displayed booking total, selected roles, quantities, schedule and applicable terms before payment. Individual booking checkout is completed only through the PartySathi app.

Use the recorded payment flow and do not send money or payment credentials through an unofficial message or to an unknown personal account.

Track assignments and communicate

Booking status, assignment updates and available communication remain connected to the booking. Keep venue directions, timing changes and task clarifications in the official flow where possible.

Nominate one on-site contact who can answer operational questions. Do not use booking chat for harassment, unrelated promotion, sensitive payment credentials or unlawful instructions.

Coordinate arrival and attendance

Provide safe venue access and an accurate reporting point. Professionals use the applicable attendance and status process for the assignment, while the customer or authorised contact should report a material discrepancy promptly.

Give one concise on-site briefing covering priorities, service zones, venue rules and escalation. Do not redirect a professional into unsafe or specialist work outside the confirmed role.

Complete the service and share feedback

Completion status, approved extensions and relevant service records help PartySathi review the outcome. Check the booking before approving a material change to timing, role or quantity.

Provide fair, specific feedback based on the accepted work. Reviews must not contain harassment, private information or claims you cannot reasonably support.

Cancellations, refunds and support

Cancellation options and refund eligibility depend on booking status, notice period, professional commitment, work already performed and the applicable policy. Review the current option in the app and the Refund & Cancellation Policy.

For support, provide the booking ID, a concise description and relevant evidence. For immediate danger, prioritise personal safety and contact the appropriate local emergency authority before ordinary platform support.

Need more help?

Talk to the PartySathi support team.

Include your account email and booking ID when contacting us about a specific booking, payment or service issue.

Contact PartySathi