Refund & Cancellation Policy

Before cancelling

Open the booking in the PartySathi app to review its current status and available cancellation options. Contact support if the app does not provide the required option.

Customer cancellations

• Early cancellation before professionals are committed may qualify for a full or substantially full refund, excluding non-recoverable provider charges where permitted.
• Cancellation after staff assignment, travel or service start may attract deductions for committed time, travel, completed work and platform/payment costs.
• No-show, unsafe venue conditions, undisclosed requirements or denial of reasonable access may reduce or remove refund eligibility.

PartySathi or staff-side cancellation

If PartySathi cannot provide the confirmed service, we may attempt replacement, rescheduling, credit or refund. Where no reasonable alternative is accepted, the unprovided portion is generally eligible for refund.

Service-quality claims

Report material issues as soon as possible through support. Include the booking ID, description, relevant chat, photographs or other evidence. Refund decisions may consider attendance, service duration, replacement efforts and the portion successfully delivered.

Refund method and timeline

Approved online-payment refunds are normally initiated to the original payment method through Razorpay. PartySathi aims to initiate eligible refunds within 3 business days after approval.

Banks and payment providers may take approximately 5–10 business days after initiation to display the amount. Wallet credits may appear sooner. These timelines are estimates and may vary.

Failed or delayed refunds

If an approved refund is not visible after the expected period, contact support with the booking ID and payment reference. PartySathi may provide a provider refund reference for bank follow-up.